Home / 🌐Internet / 🖥️ Browser / Fixing the error: “The connection is not private” in Chrome and Firefox – Step-by-step guide 2020

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Although it is true, the vast majority of activities that can be carried out today revolve around the network, since the Internet truly facilitates everything. These range from queries, to transactions and online purchases .

This, although very beneficial, can also be dangerous because of the many computer attackers that take advantage of it. Whether it’s to get your personal data, to steal information about your bank account or credit card numbers. However, most web browsers are perfectly armed to prevent such attacks .

That’s why, in order to guarantee the user the highest security while surfing the Internet, both Chrome and Firefox can sometimes issue a very usual message that prints the following: ” The connection is not private ” and to know what it is about and how you can fix it. We have created this post for you.


What does the “Connection is not private” error message mean in Google Chrome and Mozilla Firefox?

Que quiere decir el mensaje de error "La conexi¢n no es privada" en Google Chrome y Mozilla Firefox

In view of the vulnerability present on the Internet, Google Chrome and Mozilla Firefox policies created and developed innovative ways to improve the security of their users and prevent them from becoming victims of hackers or cyber-attackers who wish to steal their personal and banking information.

Therefore, both web browsers have the ability to let you know when a site you access does not have a private connection, by means of such a pop-up message .

This basically means that the website in question is a fake version , so its reliability cannot be verified and since a third party is needed to guarantee its reliability, they choose to let the person know that it is better not to access it for pure security . This is a method of encrypting the connection between the browser and the server.

On the other hand, there may also be additional reasons why these browsers display the non-private connection error and the most common of these are :

  • The website has not updated certificates : It is possible that this website contains a certificate made by a trusted organization, but if this certificate has not been updated in a long time, the browser will not be able to validate it and guarantee its certainty.
  • The issuer of the certificate is not known : Although it used to be considered a complicated task, the truth is that nowadays creating a certificate for a website is very simple. However, if Chrome or Firefox cannot confirm that it is a trusted issuer, it will be banned from the website.
  • There may be connection errors between the browser and the website : In case the network connection between Google Chrome and the website or Mozzilla Firefox and the website is not correct, it will surely indicate that ” The connection is not private “.
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Steps to fix the “connection is not private” error in your Chrome and Firefox 2019 browser

After finding this error message when entering a certain website, many users chose to desist and, unfortunately, ended up providing their email or even their bank account information and thus became victims of fraud or identity theft. So we recommend not to do this in any way.

Fortunately, there are procedures that allow you to troubleshoot and even protect your identity and privacy when entering important data from Chrome and Firefox . Here’s what we recommend you do in each of them, depending on from which you prefer to manage your activities when browsing the site:

In Chrome

If you are a loyal Google Chrome user, fortunately there are several solutions when you get the error message ” The connection is not private “. But well, let’s start with the most common one we recommend you perform only if you are very sure that the website you are trying to enter is really reliable.

The steps to follow, in this case are:

  • To enter independently of the pop-up message issued by Chrome, first of all click on ” Advanced options “.

En Chrome

  • After that, among all the options displayed, click only on the bottom of the window where it says ” Access XXXX (the unsecured website) “, and you will enter at your own risk.

En Chrome

  • As you will see, the method is extremely simple and also valid to perform on Android devices .

Clearing the browser cache

In several cases, one of the reasons why Chrome shows you the message in question is the cache. Since, it is estimated as a or of the main means of consultation of the system to allow the user to quickly enter a specific web and what happens is that it refers to an old certificate with which access will never be admitted.

To proceed with cleaning the cache, complete the following steps:

  • Go to the Settings menu, specifically ” Show advanced settings “.
  • Then click on the selection ” Privacy “.
  • Now click on ” Clear navigation data ” and you’re done.
  • If the above steps do not solve the problem, you will have to reset the browser settings by using the following shortcut: Show Advanced Settings ; Reset Settings .

Checking the antivirus

Antivirus can also be the reason why Chrome doesn’t let you enter a website, because they take care of preventing you from accessing dangerous or unsafe sites and in most cases, antivirus programs have the ability to block security certificates , so they will never let you enter the site.

To fix this, we recommend disabling SSL scanning in Google Chrome and also disabling the HTTPS protection of the antivirus you use.

Check the system date and time

The connection is not private ” can also be shown to Google Chrome users for not having an effectively synchronized time and date. Since secure certificates between the computer and the website usually have an expiration date indicated and if it is wrong , the browser will immediately assume that certificate as invalid .

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In Firefox

En Firefox

However, if you always use Firefox to manage everything on the web and you get this error when accessing a website, there is also a very simple solution to solve it and the process to run consists of the following:

  • After observing the pop-up message indicated in the main image of this section, you have to open a new tab in Mozilla Firefox and enter the line ” about:config ” right in the address bar.
  • Once you have completed the above, you will have to click on ” I accept the risk ” and so, you will see a long list on the whole screen from which you can control various options of the system.

En Firefox

  • After that, enter the term ” security_ssl_enable ” in the bar ” Search ” and new results of interest will be displayed.

En Firefox

  • In those results, you have to focus specifically on the line ” security_ssl_enable_ocsp_stapling ” which is located at the end of the list.
  • In order to fix the error, you have to set the value of that to ” false ” instead of ” true ” in the column where it says ” Value ” and to make it more specific, just double-click there and that’s it.

En Firefox

  • Finally, close all Firefox windows so you can save your changes when you restart your browser . This will stop the error message and you can surf normally and safely.

It should be noted that, this problem in Firefox is due to an SSL certificate error , as is also the case with Chrome.


If you have any questions, leave them in the comments, we will answer you as soon as possible, and for sure it will be of a great help for other members of the community. Thank you! 😉


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